The Problem Our Approach Services Talent About Nick Schedule a Call
Dealership Performance Consulting

You're Selling More.
Why Isn't Your Net Profit
Keeping Up?

Max Q works directly with dealer principals and general managers to find the profit that's already in your store — and build the operational discipline to keep it.

Schedule a Conversation See How It Works
18%
Average Expense Reduction
22%
Average Sales Volume Increase
31%
Average Net Profit Increase
90d
Average Time to Results
The Problem

Your Gross Isn't
the Issue

Most dealers we speak with aren't struggling to sell cars or write repair orders. The problem is what happens between the sale and the net. Inefficiencies compound quietly — across every department, every month — until they become structural.

Max Q exists to find those gaps and close them. Not with a 90-slide deck, but hands-on, inside your store, working alongside your team.

Talk to Us About Your Store
Gross is strong. Net is not.

You're writing the deals — but the money isn't making it to your bottom line. Somewhere between the front and the accounting office, it disappears.

Your expenses grow with your volume.

Overhead should scale efficiently as you grow. If your cost per unit sold keeps climbing, that's a process problem — not a revenue problem.

Fixed ops is leaving money on the table.

Service and parts are your most consistent profit centers. Most stores are operating at 60–70% of their potential without knowing it.

Management is busy, not productive.

Activity isn't accountability. Without structured KPIs and clear ownership, your managers spend their day reacting instead of leading.

Client Outcomes

Results Across Our
Client Portfolio

Average measured results within 90 days of engagement

18%
Reduction in Overall Expenses
Across variable, fixed, and back-office operations — without cutting headcount or capacity
22%
Increase in Sales Volume
Driven by tighter process, BDC accountability, and improved lead-to-close conversion
31%
Increase in Net Profit
More of what you gross reaches the bottom line — sustainable, not a one-month spike

Results vary by store size, market, and starting position. We're happy to walk you through comparable examples during an initial call.

Our Approach

The Dealer Efficiency
Scorecard

Every engagement begins with our proprietary Dealer Efficiency Scorecard — a structured assessment across all four profit centers of your operation. We identify where performance is leaking, prioritize by impact, and deploy solutions directly in your store. No remote consulting. No slide decks handed off to be ignored.

Phase 01
Variable Ops
Sales process integrity, desk management, deal structure, and F&I product penetration.
Sales process audit Trade-in strategy F&I menu process Desk manager KPIs
Phase 02
Fixed Ops
Service drive efficiency, RO throughput, labor rate optimization, and parts performance.
Service advisor metrics RO count & ELR Parts-to-labor ratio CSI & retention
Phase 03
Back Office
Expense structure, accounting controls, cash flow discipline, and operational cost review.
Expense-per-unit review Advertising ROI Flooring & carrying costs Payroll structure
Phase 04
BDC & Marketing
Lead handling speed, follow-up discipline, appointment-set rates, and marketing spend efficiency.
Speed-to-lead benchmarking Appointment set & show rate Marketing spend allocation Digital presence review
What We Do

Consulting That
Works in Your Store

Service 01
Operational Efficiency
Full D.E.S. deployment across all departments. We identify the specific gaps costing your store money and build a structured improvement plan with defined timelines and ownership.
Service 02
Variable & Fixed Ops
Gross retention in variable, throughput in fixed. We work with your managers to tighten process and build the habits that keep performance consistent — not dependent on one person.
Service 03
Finance Office Development
F&I is often a store's single highest-margin department and its most underdeveloped. We assess product penetration, menu presentation, and compliance — and coach your team on all three.
Service 04
BDC Build & Optimization
From initial setup to process overhaul — we build BDC accountability structures that drive real appointment volume, not call counts. Speed-to-lead, script quality, and manager oversight included.
Service 05
Store Turnaround
For stores in active decline or ownership transition. Rapid assessment, executive alignment, and accelerated deployment of the D.E.S. framework — with a focus on stabilizing performance fast.
Service 06
Leadership & Management Coaching
Your managers set the ceiling for your store. We develop the coaching habits, KPI fluency, and accountability structures that turn good managers into consistent performance leaders.
Talent Acquisition

Stop the Revolving Door.
Fix Your People Problem.

Most dealer principals can tell you exactly what their gross was last month. Very few can tell you what turnover cost them — because that number hides inside training costs, lost deals, manager time, and the customer relationships that walk out the door with every departure. The average dealership sees 67% annual turnover across all roles. This is not a market problem. It is a leadership, compensation, and culture problem — and it is entirely fixable.

67%
Annual Turnover Rate
Industry avg. across all dealership roles
18mo
Avg. Sales Tenure
Before resignation or termination
$15K
Cost Per Departure
Recruiting, training & lost productivity
$90K+
Annual Turnover Cost
Avg. store with 6+ departures per year
Step 01
Ideal Candidate Profile
Most dealerships hire reactively and repeat the same mistakes. We define exactly what a high-retention hire looks like for each role — behavioral profile, motivators, red flags — before the search begins.
Step 02
Job Description & Employer Brand Audit
Top performers have options. Generic postings attract generic candidates. We rewrite your job descriptions and audit your Glassdoor and Google presence — because negative reviews are actively costing you candidates today.
Step 03
Structured Interview Process
Unstructured interviews produce inconsistent hiring decisions. We implement role-specific interview guides and train your managers to assess coachability and long-term fit — not just likability.
Step 04
Compensation Plan Restructuring
Outdated pay plans are one of the top reasons top performers leave. We benchmark your current structure against market rates and redesign plans that attract better candidates and reduce early attrition.
Step 05
30/60/90-Day Onboarding Playbook
Role-specific onboarding tracks for sales, F&I, service, and BDC — with milestones, training checkpoints, and manager touchpoints built in. Employees with structured onboarding are 58% more likely to stay past three years.
Step 06
Exit Interview & Turnover Reporting
You cannot fix what you are not measuring. We implement a structured exit process and deliver quarterly turnover reports with root cause analysis and prioritized action items — so you know why people are leaving and what to do about it.

Available Now as a Standalone Engagement

The Talent Acquisition framework can be deployed independently — with a clear path toward our full store performance partnership. People are the multiplier for every other improvement in your store. Fix the talent problem first, and everything else compounds.

Talk to Us About Talent
Ongoing Partnership

The First 90 Days
Are Just the Start

Operational gains erode without sustained accountability. Dealers who continue past the initial engagement consistently see compounding improvement — because the systems become permanent parts of how the store operates.

Ongoing Overspend Reduction
Most stores recapture a meaningful portion of expense in Year 1 — then slowly regress without structure to hold the line. Year 2 is about making the savings permanent. We monitor your expense ledger monthly, flag creep before it compounds, and renegotiate vendor and advertising spend that has drifted above market rate.
  • Monthly expense ledger review vs. Year 1 baseline
  • Vendor contract audit — flooring, software, advertising, telecom
  • Advertising ROI benchmarking (cost-per-unit vs. market)
  • Payroll-to-gross ratio monitoring and alerts
  • Proactive flagging of overspend before it hits the P&L
Continuous Operations Monitoring
Operational discipline erodes when no one is watching. We stay actively involved in your store's performance data — not reviewing it after the fact, but tracking leading indicators so problems get caught early. Monthly scorecards, quarterly deep-dives, and direct access to Nick when something needs an immediate read.
  • Monthly D.E.S. scorecard review with department heads
  • Quarterly performance benchmarking vs. OEM & 20-group peers
  • Fixed ops throughput and ELR trend tracking
  • F&I penetration and per-unit revenue monitoring
  • Direct escalation path — no waiting for a quarterly report
Customer Retention & Fixed Ops Growth
A customer who services at your store is significantly more likely to buy their next vehicle there. Most dealers underinvest in this relationship. Year 2 is where we build the systems that make fixed ops a reliable, compounding revenue engine — not just a reactive service department.
  • Active, inactive, and lost customer segmentation
  • Automated service follow-up cadence (SMS + email)
  • Declined service capture and re-engagement
  • Loyalty program design and implementation
  • Lapsed-owner win-back campaigns tied to upcoming service intervals
People, Culture & Long-Term Stability
Turnover undoes operational progress faster than almost anything else. The average sales consultant leaves within 18 months. The average service advisor isn't far behind. We help you build the compensation structure, management culture, and onboarding process that makes your store a place people actually want to stay.
  • Compensation plan review and restructuring for retention
  • Management coaching — accountability, communication, and leadership
  • Structured onboarding programs for new hires
  • Culture and performance playbook — documented, not just verbal
  • Annual review of org structure as the store scales
From Our Clients

What Dealer Principals
Tell Us

"
Hiring Max Q is like having a full executive team — at a fraction of what that would cost. The ROI isn't close.
Dealer Principal
Multi-Rooftop Group
"
After one quarter, everything we do has a purpose. Our team knows the numbers that matter and why. It's showing up directly in our net.
General Manager
Independent Franchise Dealer
"
Nick has coached my managers to a level I couldn't get them to in years on my own. Night and day difference in how they lead their departments.
Dealer Owner
Regional Dealership Group
Nick Carbacio
About the Founder
Nick Carbacio
Founder & President — Max Q Automotive

Nick spent years operating at the highest levels of automotive retail — from the sales floor to the general manager seat to the executive suite of multi-store groups. He has seen, firsthand, how good dealerships lose money they don't know they're losing.

Max Q was built on a straightforward premise: most of the profit a dealer needs already exists in their store. It's being obscured by loose process, misaligned management, and expense structures that never got properly examined.

Nick works personally with every client. Not as a remote advisor — but inside the store, alongside your team, until the changes stick.

Multi-rooftop operational experience across variable, fixed, and finance
Specialized in store turnarounds and sustained performance improvement
Hands-on in-store engagement model — not slide decks or remote advisory
Works personally with every client engagement
Schedule a Call with Nick (972) 900-0380
Get Started

Let's Talk About
Your Store

We review what you share before the call and come prepared with specific observations — not a generic pitch. There's no obligation, and no pressure.

Max Q works with a limited number of dealerships at a time — we don't take on more than we can serve well.

Your information is kept confidential and will only be used to prepare for our call.